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Quick Diagnosis

Access denied errors can occur at multiple levels:
Error LocationLikely CauseQuick Fix
Risksheet widget not visibleTopic not in viewSwitch to view including Risksheet topic
Template selection emptyNo access to template projectGrant project access to user
Document opens but read-onlyMissing active user groupAdd user to nextedy_powersheet_users
”Access Denied” on loadInsufficient document permissionsCheck Polarion document permissions

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Check Polarion View Configuration

Risksheet visibility is controlled by Polarion view settings:
  1. In Polarion, check your current view (top-right dropdown)
  2. Navigate to Administration > Topics for your project
  3. Select the view you’re using (e.g., “Default”, “Custom View”)
  4. Verify Risksheet topic is checked for that view
  5. If unchecked, enable the Risksheet topic and save
diagram
If administrators create custom views for role-based access control, they must ensure the Risksheet topic remains visible in those views. Filtering topics for role-based views can inadvertently hide Risksheet functionality even when users have proper permissions.

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Verify User Group Membership

Nextedy RISKSHEET requires users to be in specific Polarion groups: For Version 26.1.0 and Later:
  1. Navigate to Administration > Users and Groups
  2. Find group nextedy_powersheet_users
  3. Verify your user is listed as a member
  4. If missing, add your user to the group
Version 26.1.0 introduced license alignment between Risksheet and Powersheet. The old nextedy_risksheet_users group is no longer recognized when a production Powersheet license is present. All users must be migrated to the nextedy_powersheet_users group.
For Versions Before 26.1.0:
  1. Navigate to Administration > Users and Groups
  2. Find group nextedy_risksheet_users
  3. Verify your user is listed as a member
  4. If missing, add your user to the group

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Check Template Project Access

Template visibility requires project-level permissions:
  1. Identify which project contains your Risksheet templates
  2. Navigate to that project in Polarion
  3. Go to Administration > Permissions
  4. Check that your user role has at least Read access
  5. If missing, request access from a project administrator
If using global templates configured via nextedy.risksheet.templates.path, verify you have access to the project where the global template location points.

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Verify Document Permissions

Document-level permissions may restrict access:
  1. Open the Polarion document in LiveDoc (not Risksheet)
  2. Check the document’s Permissions tab
  3. Verify your user role has appropriate permissions:
    • Read - View the document
    • Modify - Edit work items
    • Create - Add new work items
  4. Request permission updates from document owner if needed

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Check License Status

Active user licenses affect editing capabilities:
  1. Navigate to Administration > Nextedy RISKSHEET > License
  2. Check Server Users count vs. Licensed Users
  3. Verify Active Users count (users in active user group)
  4. Ensure you’re within license limits
License Calculation:

Server Users     = All registered Polarion users
Licensed Users   = Purchased RISKSHEET license count
Active Users     = Users in nextedy_powersheet_users group

Access Granted When:
  Server Users ≤ Licensed Users
  AND
  User ∈ nextedy_powersheet_users group
SMB discount licenses apply only when server users stay below 50. Exceeding this threshold requires upgrading to a standard license tier.

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Handle View Redirection Issues

If accessing Risksheet redirects you to the project home page:
  1. Switch to a different Polarion view using the view dropdown
  2. Select a view that includes the Risksheet topic
  3. Try accessing the Risksheet document again
  4. If the issue persists, contact your administrator to add Risksheet to your default view
If Risksheet is not accessible in Firefox or Edge but works in Chrome, the issue is likely view configuration rather than browser compatibility. Check that the Risksheet topic is included in the current view.

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Resolve Post-Upgrade Access Issues

After upgrading to version 26.1.0:
  1. Create the nextedy_powersheet_users group if it doesn’t exist
  2. Migrate all users from nextedy_risksheet_users to the new group:
    • Go to Administration > Users and Groups
    • Select nextedy_risksheet_users group
    • Copy the member list
    • Add all members to nextedy_powersheet_users
  3. Verify users can access Risksheet after migration

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Handle Database Maintenance Windows

Temporary access denial during database operations:
  • Database reindexing can make Risksheet temporarily inaccessible
  • Expected duration: 15 minutes to several hours depending on data size
  • Action: Wait for maintenance to complete before contacting support
  • Verification: Check Polarion system status or contact administrator
If Risksheet becomes inaccessible after working normally, check with your Polarion administrator about ongoing database maintenance operations before troubleshooting permissions.

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Check Admin Permission Bypass

For development or testing environments:
  1. Verify if nextedy.risksheet.disable_admin_check=true is set in Polarion configuration
  2. This setting bypasses admin permission requirements (use only in non-production)
  3. For production, ensure users have proper admin rights if needed

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Verification

After resolving access issues, you should see:
  • Risksheet topic visible in your current Polarion view
  • Templates appear in document creation wizard
  • Documents open without “Access Denied” errors
  • Edit operations save successfully
  • User appears in correct active user group

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See Also

Support Tickets