The license page reports a much higher server user count than the number of active Polarion license holders. For example, you have 50 Polarion ALM licenses but the Risksheet license page shows 203 server users.
You have two options:Option A: Clean up inactive server users
Navigate to Administration > User Management in Polarion
Identify users who no longer need access to the system
Remove or deactivate unused accounts
Return to the Risksheet license page and verify the reduced server user count
Option B: Upgrade your Risksheet licenseIf cleaning up users is not practical, upgrade to a license tier that accommodates your total server user count. Contact Nextedy sales for license tier options.
The SMB (Small and Medium Business) discount for Risksheet licenses requires staying within 50 server users. If your Polarion server exceeds 50 registered users, the SMB pricing tier is not available regardless of how many active Polarion licenses you hold.
Step 1: Verify the group name in Administration > User Management > Groups. The group name must be exactly nextedy_risksheet_users (case-sensitive, with underscores).Step 2: Open the group and verify that user entries are present. Users should be identified by their Polarion user IDs.Step 3: Restart Polarion services:
# Linuxsystemctl restart polarion# WindowsRestart the Polarion service via Services console
Step 4: After restart, navigate to Administration > Risksheet > License and verify that the named user count reflects the group membership.
After creating or modifying the nextedy_risksheet_users group, a Polarion service restart may be required for the license to recognize the named users. Simply revisiting the license page without a restart may not trigger the update.
Navigate to Administration > User Management > Groups
Open the nextedy_risksheet_users group
Add the user’s Polarion user ID to the group
Restart Polarion services if the change is not immediately reflected
Ask the user to refresh the Risksheet page
If the user is a reviewer:The message is expected behavior for reviewers. Users with the reviewer role can view data and participate in review workflows but cannot modify risk item data. If this is not the intended behavior, check the reviewer property in the risksheet.json:
{ "reviewer": false}
Setting reviewer to false (or removing the property, as false is the default) restores standard editing capability for licensed users.
After upgrading Risksheet to version 25.11.0 or later, the license page shows 0 named users and all sheets are in read-only mode, even though the nextedy_risksheet_users group is correctly configured.
Starting with version 25.11.0, when POWERSHEET is also installed on the server, the license system requires a nextedy_powersheet_users group for proper alignment. The old nextedy_risksheet_users group alone is no longer sufficient when POWERSHEET is present.
Step 1: Create a new Polarion user group named nextedy_powersheet_usersStep 2: Add all users from the nextedy_risksheet_users group to the new nextedy_powersheet_users groupStep 3: Restart Polarion servicesStep 4: Verify the license page now shows the correct named user count
Do not remove the nextedy_risksheet_users group when creating the nextedy_powersheet_users group. Both groups should exist and contain the same set of users. Removing the original group may cause additional license validation failures.
The Polarion plugin cache directory ([POLARION_INSTALL]/data/workspace/.config) was not deleted after installing or updating Risksheet. This cached data prevents Polarion from loading the new administration pages.
Step 1: Stop the Polarion serviceStep 2: Delete the configuration cache directory:
[POLARION_INSTALL]/data/workspace/.config
Delete the entire .config directory, not just its contents.Step 3: Start the Polarion serviceStep 4: Navigate to Administration > Risksheet > License and verify the page now loads with license information
The .config directory must be deleted every time you install or update Risksheet. This is not only a first-time installation step. Forgetting to delete the cache after an update will cause the Setup and License pages to display stale or empty content.
After adding users to the nextedy_risksheet_users group, the Risksheet license page still shows the old named user count. Users who were just added still see read-only access.
Step 1: Verify the group membership is correct in Administration > User Management > GroupsStep 2: Restart Polarion services to force license revalidationStep 3: After restart, check the license page for updated countsStep 4: Ask affected users to clear their browser cache and reload the Risksheet page
Risksheet supports dynamic license revalidation. In most cases, license status changes (such as upgrading from evaluation to production, or adding a POWERSHEET license) are detected automatically without requiring a restart. However, changes to user group membership specifically may require a restart to take effect.
When POWERSHEET is installed alongside Risksheet, the licensing system manages both products through separate license managers. Key points to verify:
Check
Expected
Risksheet license status
Active
POWERSHEET license status
Active (if installed)
nextedy_risksheet_users group
Contains all edit users
nextedy_powersheet_users group
Contains same users (v25.11.0+)
Evaluation vs. Production
Evaluation POWERSHEET licenses do not unlock enhanced features
When a valid POWERSHEET production license exists, Risksheet automatically unlocks additional features. This detection is automatic and requires no manual configuration. Evaluation or trial POWERSHEET licenses do not enable these enhancements.
