Troubleshooting

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Data and Save Issues

Save Operation Failures — Resolve errors when saving changes, including transaction failures and conflict detection Session Timeout Errors — Handle session expiry and re-authentication workflows Date Column Save Errors — Fix date formatting and type conversion issues when saving date fields Cell Editing Issues — Troubleshoot cells that do not accept edits or show unexpected behavior Rich Text Formatting Loss — Address formatting loss when editing rich text fields in the grid

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Display and Rendering

Rendering and Display Errors — Diagnose blank grids, broken layouts, and visual rendering problems Link Rendering Issues — Fix linked work items that display incorrectly or fail to render Browser-Specific Issues — Resolve issues specific to Chrome, Firefox, or Edge Menu Disappeared After Update — Restore missing menus or toolbar items after a Risksheet update

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Performance

Slow Page Loading — Improve load times for documents with many work items or complex configurations Export Performance Issues — Optimize Excel and PDF export speed for large risk analysis tables Baseline Loading Issues — Resolve slow or failed baseline loading operations

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Export Issues

Calculated Columns Missing in Exports — Ensure formula columns appear correctly in Excel and PDF exports

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Configuration and Access

Query Parsing Errors — Fix syntax errors in query configurations and filter definitions Access Denied Errors — Resolve permission issues when accessing Risksheet or specific work items Permission-Based Field Restrictions — Understand field-level permission behavior and read-only enforcement License Validation Errors — Troubleshoot license activation, expiry, and validation failures

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Document and Item Management

Document Creation Errors — Fix failures when creating new Risksheet documents from templates Duplicate Mitigation Tasks — Resolve duplicate task creation during downstream linking Risk Deletion Errors — Handle errors when removing or deleting risk items

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See Also

• Troubleshoot Administration Issues — server-side and deployment issues
• FAQ — frequently asked questions about Risksheet features
• Getting Started — initial setup and configuration tutorials

Sources

Source Code

• AppConfigParser.ts
• RiskSheetContextMenu.ts