When your Polarion session expires due to license timeout or inactivity, Nextedy RISKSHEET provides a recovery mechanism to save your work.Timeout Error Dialog (Version 24.8.6+):
When the timeout error appears, do NOT close the RISKSHEET tab or browser window
Click the “Log In” button in the error dialog - This opens a new browser tab
Authenticate in the new tab - Log in to Polarion with your credentials
Return to the original RISKSHEET tab - Switch back to the tab where you were editing
Click 💾 Save - Your session is now restored, and changes will persist
After re-authenticating in the new tab, your session is automatically restored in all other tabs. You don’t need to reload the RISKSHEET page—just save your changes directly.
Nextedy RISKSHEET includes a keep-alive mechanism (/api/keepalive endpoint) that prevents automatic session expiration during active editing.Keep-alive behavior:
User Activity
Keep-Alive Ping
Session State
Edit cell
ping (every 5 min)
Active
Scroll view
ping (every 5 min)
Active
No activity
(no ping)
Timeout
However, license timeouts (when concurrent user limits are reached) override keep-alive and force session expiration.
Versions prior to 24.8.6 did not provide a clear timeout recovery dialog. Users who encountered session timeouts had to manually reload the page and re-enter their changes. Upgrade to 24.8.6+ for improved error handling.
