Quick Diagnosis Guide
Use this flowchart to quickly identify and resolve your issue:
Common Issues by Category
Data & Saving Issues
- Save Operation Failures — Fix errors when saving work items or configuration changes
- Date Column Save Errors — Resolve issues with date field persistence
- Duplicate Mitigation Tasks — Prevent unintended duplication when creating downstream tasks
Display & Rendering Issues
- Rendering and Display Errors — Fix page layout, spacing, and visual glitches
- Link Rendering Issues — Resolve broken or missing item links in columns
- Rich Text Formatting Loss — Restore formatting in rich text fields
Access & Permission Issues
- Access Denied Errors — Troubleshoot permission-related access problems
- Permission-Based Field Restrictions — Resolve field visibility and edit restrictions
- License Validation Errors — Fix license-related access failures
Performance Issues
- Slow Page Loading — Improve risksheet load times and responsiveness
- Export Performance Issues — Speed up Excel and PDF export operations
- Baseline Loading Issues — Resolve slow or failed baseline retrievals
⚙️ Configuration & Integration Issues
- Session Timeout Errors — Handle unexpected session disconnections
- Query Parsing Errors — Fix invalid query syntax and filter problems
- Document Creation Errors — Resolve failures when creating new risksheets
- Calculated Columns Missing in Exports — Include formula results in exported files
- Cell Editing Issues — Fix problems editing cells inline
System & Browser Issues
- Menu Disappeared After Update — Restore widget menu after upgrades
- Browser-Specific Issues — Resolve compatibility problems in Chrome, Firefox, Safari, or Edge
- Risk Deletion Errors — Troubleshoot failures when removing risk items
Troubleshooting Workflow
Related Documentation
- Administration Troubleshooting — System-level issues and configuration problems
- Common Troubleshooting FAQ — Answers to frequently asked questions