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Troubleshooting Installation Issues

Resolve problems after installing or upgrading the Gantt extension, including missing widget errors.

Troubleshooting Blank or Non-Loading Gantt

Diagnose and fix situations where the Gantt chart fails to display or shows a loading screen.

Troubleshooting Save Failures

Fix issues where changes made in the Gantt chart fail to persist to Polarion.

Troubleshooting Script Errors

Identify and resolve errors in item scripts, config scripts, and marker scripts.

Troubleshooting Reviewer Access Issues

Fix permission problems when users have read-only access instead of edit access.

Troubleshooting Today Marker Position

Understand and fix the today marker showing an incorrect date due to timezone differences.
Troubleshooting Performance Issues — Diagnose slow loading and rendering issues with large datasets. Troubleshooting Calendar Integration Issues — Resolve problems with working calendars, holidays, and per-user schedules.
For any Gantt issue, start by checking the Gantt footer for error indicators (triangle icon) and item count statistics. Open the browser console (right-click > Inspect > Console) for detailed error messages. When contacting support, include the browser console output and your widget parameter configuration.
KB ArticlesSupport TicketsSource Code
  • prod-gantt-src/com.nextedy.polarion.gantt.client/src/js/functions.js
  • prod-gantt-src/com.nextedy.polarion.gantt.client/src/js/components/ganttMenu.js